Legal

Privacy Policy

Last updated: January 1, 2026

1. Introduction

Advocate Access ("we," "us," "our"), a service of Berken Media LLC, respects your privacy. This Privacy Policy explains what information we collect when you use our website (https://advocateaccess.org), how we use it, with whom we share it, and the choices available to you.

2. Information We Collect

We collect the following categories of information:

  • Information you provide directly. When you complete our eligibility check or contact form, we collect your name, email, phone number, ZIP code, date of birth (or age range), and information about your medical condition, work history, and disability claim status.
  • Information collected automatically. When you visit our website, we automatically collect your IP address, browser type, device information, pages viewed, and timestamps via cookies and similar technologies.
  • Information from partners. If you arrive at our site through an advertising partner or affiliate, we may receive limited information about how you found us.

3. How We Use Your Information

We use the information we collect to:

  • Evaluate your potential eligibility for Social Security Disability benefits
  • Match you with one disability advocate or law firm appropriate to your situation
  • Communicate with you about your inquiry, including via phone, text message, and email
  • Improve our service and website performance
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Who We Share Your Information With

We share your information only with:

  • The matched disability advocate or law firm. When you complete our eligibility check, your information is shared with one matched advocate or firm who will contact you about your case.
  • Service providers. Vendors who help us operate the website, send communications, and process data on our behalf, under written agreements that restrict their use of your information.
  • Legal compliance. When required by law, court order, or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

5. Telephone, SMS, and Email Communications

By providing your phone number and email and submitting our forms, you consent to receive communications from Advocate Access and the matched disability advocate. These communications may include phone calls (including from autodialers), text messages, and emails related to your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by emailing us at [email protected].

See our TCPA Disclosure for full details on consent and opt-out rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, and analyze site usage. We may also use third-party services such as Google Analytics and Facebook Pixel to understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect site functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as needed to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your information is deleted or anonymized.

9. Your Rights

Depending on your state of residence, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of certain uses of your information
  • Receive a copy of your information in a portable format

To exercise any of these rights, contact us at [email protected].

10. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not sell personal information as defined under CCPA. To exercise your California rights, contact us at the email above.

11. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a child, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Material changes will be communicated by posting on our website.

13. Contact Us

Questions about this Privacy Policy or our data practices:

Advocate Access
A Berken Media LLC company
Chattanooga, TN
Email: [email protected]
Phone: (888) 555-0100